order & shipping

1. how many days does it take to ship a product?

5 – 10 working days

2. do you ship items globally?

yes, we ship worldwide.

3. what are the shipping charges?

being a diaspora brand, we prioritise worldwide shipping. shipping is currently free within india. we are working behind the scenes, however for the time being we ship worldwide at  nominal shipping charges.

international shipping

all international orders are shipped Delivered Duties Unpaid (DDU), which means product prices displayed are exclusive of all import duties. as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

4. is there an express delivery?

all items are shipped via express delivery.

5. can i place my order over whatsapp?

yes, simply go to our website (aryagiri.com) and you will see the icon for whatsapp. having trouble? contact us at you@aryagiri.com

6. how can i track my order?

once you have placed your order, you will receive a mail with the tracking information.

that said, if we can assist you with order related questions, please feel free to email us at you@aryagiri.com. 

7. how do i make changes to my order?

we understand that sometimes in the excitement of ordering something new, changes may be necessary. however, as orders can process in a very short period of time, we do not accept changes after an order has been confirmed. we recommend emailing our care team for any further inquiries at info@aryagiri.com.

returns & exchanges

1. how do i exchange/ return my order?

orders placed via standard sizing are eligible for size exchange within 14 days of delivery. orders with custom sizing are eligible for a single alteration that be claimed within 14 days of delivery. 

for more information click here.

product

1. do you offer customization?

customizations are subject to particular products. if customizations are available, you will see it on the respective product page. alternatively, you can browse through our made-to-measure section. these customizations could include sizing and embroidery personalizations.
after you’ve placed your customised order, for any further assistance please reach out to us at you@aryagiri.com. 

2. are arya giri products sustainable ?

AG’s USP is narrative through poetry and transparency by empowering our hand-embroiderers with a diversity of techniques re-contextualised with modernity to increase effortless use. with limited stock produced we focus on slow-made & ethically produced collectives that focus on intention and workmanship. 

short answer? yes, from the beginning to the end of the process everything is ethically and intentionally produced. 

3. help me find my size?
please click here.

4. care instructions for arya giri products.

for all AG products, dry cleaning is the recommended wash care. as our products are sustainably dyed and hand-embroidered, handling with care is imperative as these are intended to be multi-generational products.

general

1. how can i create an account on www.aryagiri.com?

opening an account is very easy. simply click on “my account” on the top right corner, complete your first and last name, and create a password. or, when you place an order, you will be prompted to save your information with your email address and password.

2. what are the benefits of creating an account?

creating an account enables you to be quickly identified when shopping on our website. an account offers you a safe, easy and fast way to order. your account saves information like order history, billing and shipping address. you may also follow-up on your orders. your password assures that only you can access the information on your account.

3. i loved a product but it’s titled ‘coming soon’, what do i do? 

we’re so happy you’re liking our new releases, but we love to be a little tease from time to time! the moment these products go live, you can receive a notification through our keep in touch. so sign up for the keep in touch through this link.